All of our items are dishwasher safe. If you prefer to hand wash, items should be cleaned with light soap and warm water. Use a light sponge or washcloth to gently clean and avoid scratches. If your stoneware has tough stains or stuck-on food, you can create a paste using baking soda and water. Apply the paste to the affected areas and let it sit for a few minutes before gently scrubbing with a soft sponge or washcloth. Rinse thoroughly afterwards.

Avoid stacking matte colored pieces. They can scratch easily. Putting a buffer in between the stoneware to avoid creating any flaws to your Arfaoui Home product.

All of Arfaoui Home’s bakeware items are specifically designed and tested to be safe for use in the oven. To make the stoneware product oven safe, we fire them at high temperatures during the manufacturing process. This process ensures that the stoneware reaches a level of hardness and strength that allows it to endure the heat of the oven without cracking or breaking.

With the exception of our Limited Edition Collection, all of our stoneware is microwave safe. The materials and glazes we use are carefully selected to prevent any reactions or releases of harmful substances when exposed to microwave radiation. You can conveniently heat or warm your food in our stoneware pieces without worrying about compromising their integrity or their health.

In addition, our products are designed to be dishwasher safe. The high-quality materials and finishes we use are resistant to the high temperature and agitation of a dish washing cycle. We want you to have peace of mind when using our stoneware products, knowing that they have been thoughtfully designed and tested to meet your safety and convenience requirements.

Please note any product in the color Olivine is not designed for oven use.

Our standard shipping service ensures that your order arrives in a timely manner. On average, orders typically take between 4 to 7 business days to reach their destination. Please note that this estimated delivery time may vary depending on factors such as shipping destination, shipping method selected, and any unforeseen circumstances that may affect the delivery process. Rest assured, we strive to process and ship orders promptly to minimize any delays and ensure your stoneware products arrive safely and in a timely manner.

If you have a damaged or scratched item, take a photo and send it to _____. We will provide a replacement or refund at your request.

We are so sorry you are not satisfied with your order. If you wish to initiate a return, email us your order number at ______ and we will send you instructions to return your item and get a refund.

In the event that products are damaged or scratched upon arrival, Arfaoui Home will cover return shipping costs. Please send a photo of your damaged item to ___________ and we will send furth instructions. For other return reasons, such as changes of mind or preferences, our standard return policy and shipping costs will apply.